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How to redeem a Gift Voucher

Please read the following to ensure you can redeem your Gift Voucher easily.

1. Select the accommodation and dates you require.
2. Please fill out all details through the booking process.
3. When you come to the Checkout page, you will need to add your Credit Card details first (do not select Place Booking button), then select Redeem Gift Voucher.
4. Enter Gift Voucher Code and tick that you understand the Terms & Conditions, then select “Redeem Gift Voucher & Continue”.
5. Please note, we still require a credit card for booking as this stored securely in lieu of the AUD$1,500 bond, per our Terms & Conditions.   We will not take any money off your card without informing you first or hold an amount on your credit card.
6. Your order will be processed the same as a credit card booking, but no money will be deducted as the Gift Voucher will cover the amount.
7. You will then receive confirmation emails confirming your booking. To confirm, no money will have been deducted from your card.
8. We will email you nearer to the time of your stay with a security code for the door and further information for you stay.

If you have any queries please contact us via Email.